In today’s complex digital landscape, IT teams face growing challenges in delivering uninterrupted, seamless user experiences. They need to ensure users can access business applications without delay or disruption. But, modern applications, built with microservices, rely on multiple interdependent systems, where a single click on a webpage can load hundreds of objects. Given that 85-100% of work occurs within users’ browsers, even small disruptions, like slow page loads or failed transactions, can significantly impact user experience.
As applications become more distributed and cloud adoption continues to grow, traditional user experience monitoring often falls short, making it tough to detect, diagnose and resolve issues swiftly. This ultimately affects both user experience and operational efficiency.
Transform Digital Experience Management with ADEM
Palo Alto Networks Autonomous Digital Experience Management (ADEM) empowers IT teams to deliver exceptional user experience and optimize productivity. With ADEM, administrators gain instant visibility into the health and performance of users, branch sites, applications and IT infrastructure to proactively find and remediate performance issues from a single, unified dashboard.
To help IT teams deliver even better user experiences, today we are excited to announce the following innovations for ADEM that advance digital experience management:
Key ADEM Innovations
- Real-time visibility into users’ browsing experience with browser-based real user monitoring (RUM).
- Precise root cause analysis of degraded user experiences by combining real user monitoring with synthetic monitoring.
Let’s dive into how these innovations significantly improve digital experience management by providing IT teams with unprecedented insights. They ensure seamless user and application experiences across diverse network deployments.
Real Time Visibility into Users’ Browsing Experience
Capture the real-time experience of users with browser-based RUM, which monitors every page load, interaction and transaction within a browser. Imagine a business-critical application, like ServiceNow, where a user clicks "Submit” to submit a ticket, and the application takes longer than expected to load the page, or the page times out. With browser-based RUM, IT teams gain immediate visibility into this slow or failed transaction. RUM captures the exact application transaction where the delay or issue occurred, isolating whether it was triggered by a network problem, an app server issue or a device issue. This level of visibility and analytics enables IT teams to troubleshoot quickly and prevent other users from experiencing similar disruptions, ensuring a smoother user experience for all employees.
Key Benefits of ADEM with Browser-Based RUM
- Real Time Visibility: Gain immediate insights into the user's browsing experience for every web application.
- Comprehensive Application Transaction Monitoring: Capture every user interaction and transaction within an app across all web applications.
- Effortless Troubleshooting: Isolate and identify performance bottlenecks within the user’s browser application journey as they occur.
Precise Root Cause Analysis of Degraded User Experiences
ADEM transforms IT teams’ ability to deliver seamless, optimized user and application experiences across the organization with fast, AI-driven remediation. By unifying browser-based RUM and synthetic monitoring in a single, intuitive dashboard, IT teams can quickly uncover performance bottlenecks, pinpoint the root causes, and apply guided remediation for effective issue resolution.
Key Benefits of Unifying RUM and Synthetic Monitoring
- Enhance Organization-Wide User and App Experience Overview: Gain a complete view of real-world user and application experiences, now enhanced with browser activity and interactions.
- Precise Root Cause Analysis with Smart Remediation: Analyze performance degradation for every user interaction and transaction, with detailed insights into whether the issue is due to network, server or device problems, followed by targeted remediation suggestions.
John Grady, Principal Analyst at Enterprise Strategy Group said:
"Many factors can impact application performance, which degrades user experience. To efficiently address this, IT teams must accurately identify specific issues within the service delivery chain and quickly troubleshoot to mitigate problems and maintain user productivity. Palo Alto Networks delivers this by combining robust browser-based real user monitoring with synthetic tests to deliver precise root cause analysis for application performance issues."
Empower Your IT Team with ADEM for Robust User Experience Monitoring
ADEM is a powerful, transformative solution. It enables administrators to deliver an exceptional user experience by providing comprehensive visibility into network, device and application health. ADEM proactively detects issues and rapidly remediates performance issues. IT teams can ensure a seamless experience:
- Every user working from home, on the go, or from the office for SASE deployments.
- Every app with effortless and automatic monitoring of web applications.
- Every transaction, providing granular insights into every page experience and interaction within web applications, going beyond domain-level monitoring.
Explore these new ADEM features today through Strata Cloud Manager Pro! Visit our ADEM webpage for more information or request a demo to see ADEM in action.