Support Policies and SLAs
Support Policies
- Global Customer Services Support Resource Guide
- Grace Periods Policy
- Lab Units Usage Policy FAQ
- RMA Process and Policy
- Secondary Market Policy
- Third Party Components Support Policy
- Archived Policies
Service Level Agreements (SLAs)
- Cloud NGFW for Azure Service Level Agreement
- Cloud NGFW for AWS Service Level Agreement
- Cortex Service Level Agreement
- IoT Security Service Level Agreement
- Prisma Access Service Level Agreement
- Prisma Cloud Service Level Agreement
- Prisma SD-WAN Service Level Agreement
- Strata Logging Service (formerly Cortex Data Lake) Service Level Agreement
- Service Level Objectives
Other Documents
Recommended Resources
Whitepaper
Palo Alto Networks UK Telecoms Security Act – Alignment Statement & Security Declaration
This document provides an overview of Palo Alto Networks alignment with the published UK Telecommunications Security Act Code of Practice - Assessing the Security of Vendor Equipment.
Research Reports
Frost Radar™: Cloud Workload Protection Platforms, 2023
Cloud workload protection platform (CWPP) solutions evaluated by Frost and Sullivan in the 2023 Frost Radar report help organizations match the CWPP to their needs.
Event
SASE Masterclass
In today’s fast-evolving digital landscape, the convergence of security and networking through AI-powered SASE is not just a trend—it's a strategic imperative. Join us for an exclusive Masterclass where you'll gain insights into building a compelling business case for SASE. Why Should You Attend? Strategic Insights: Understand the transformative benefits of AI-powered SASE and how it can drive superior security and performance for your organization. Business Value: Learn how to craft a solid business case that demonstrates the ROI of AI-powered SASE, addressing both cost savings and enhanced operational efficiency. Real-world application: You will see SASE in action through live and interactive demos What You Will Discover Elevate Security Posture: See how AI-powered SASE integrates Zero Trust principles to proactively safeguard your network against evolving threats. Boost Operational Efficiency: Explore ways AI can optimize performance and streamline your network, ensuring seamless access and reduced complexity. Drive Business Growth: Understand how a robust AI-driven SASE strategy can contribute to long-term business success and agility. Revolutionize your Network Security, Performance & Operations with AI-Powered Prisma SASE
Online
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Migration Service from Traps ESM to Traps Management Service
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Revolutionize NGFWs and CASB App-ID with Machine Learning
In this white paper we bring to you Palo Alto Networks’ point of view on why revolutionizing the Next-generation Firewall and CASB App-ID with machine learning is vital for SaaS Security.
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Prevention-based Architecture Transformation Checklist
prevention-based architecture, transformation, professional services